How can we help?
We have expertise in software setup and troubleshooting across a wide range of programs and operating systems. Whether you are running Windows, macOS or a Linux distribution, we can support you.
🔁 I have an old laptop / desktop, can I give it a new lease of life?
🐌 My laptop is really slow!
🦠 I think I’ve got a virus!
🪟 I want to upgrade to Windows 11
I have an old laptop / desktop, can I give it a new lease of life?
Unless you are trying to game, edit media or run your own AI (😅), even a computer you might assume has long exceeded its use-by date can be made useful again!
Most of what we do nowadays on computers is web-based and once you strip back a lot of the overhead behind running a web browser, you’d be surprised how zippy that passé PC can be: this is the idea behind Chromebooks and to some extent netbooks back in the day!
If all you’re looking to do is check emails, browse socials, online shop and watch videos, you might be able to get by with your old well-loved machine by running a light-weight operating system - a DIY chromebook if you will! If that sounds intriguing to you, speak to us about how we can help.
My laptop / desktop is really slow!
There are lots of reasons that a computer might become slow, especially if it’s an older model that has seen regular use.
While it could be a hardware fault, there are also a number of software causes leading to a slow machine.
These include:
- Background tasks, programs or services taking up system resources and reducing performance
- Shortage of storage space
- Out of date or missing drivers
- Misconfigured system power settings
- Mismatch between hardware and software generation
We can help you identify and solve these issues, preserving your data and getting you back up to speed. Drop us a line to get started today.
I think I’ve got a virus!
Nowadays, with modern operating systems, it’s harder than you might think to end up with a virus or malware running on your computer. Harder but not impossible.
Windows is the most popular consumer operating system and therefore is the largest target for virus or malware developers. Thankfully, the default settings and tools (including Windows Defender, User Account Control) that Windows comes with are quite robust and offer good-enough baseline protection. Most modern web browser also come with sensible security settings and phishing & malware protection out-of-the-box to help mitigate against known threats on the web.
The best way to avoid malware is to not subvert security settings (unless you know what you’re doing) or ignore browser warnings (as annoying as they might be) and install software from unofficial sources or visit dodgy websites.
All that said, if you think you might have a virus installed on your machine, the most thorough means of removing it is to reinstall your operating system from scratch and then to scan and verify your files and programmes before reinstalling them minus any that are flagged as containing malware. This is a time-consuming process and a good reason why prevention is a better option than recovery but we're happy to help get you back on track.
I want to upgrade to Windows 11
Windows 11 is the latest version of Microsoft Windows, released in October 2021. Other than improved security features and a new look, one of the biggest additions to Windows 11 is features that make use of Microsoft’s AI endeavours including Copilot in Windows.
Most Windows computers released in the last 10 years can run Windows 11 but a common barrier to upgrading is the following error from Windows Update:
"This PC doesn't meet the minimum system requirements to run Windows 11"
This can occur due to software settings or because your system (or a component within it) has not yet been listed as compatible on Microsoft’s servers. One way to solve this is to use the Windows 11 Installation Assistant available from Microsoft. This tool can verify software settings and refresh your computer’s eligibility to upgrade.
If you’re still having issues, get in touch and we would be happy to help you get updated to Windows 11.
Didn’t see your issue mentioned? 😓
We are experts and we can solve most software issues that you might have, so even if you didn’t see your issue listed on this page, reach out via the button below as we can almost certainly help turn that frown upside down!
The information on this page is provided for reference only.