*Please note that (as much as we’d love to) we are unable to do some iPhone repairs at this time. 😩
How can we help?
WAIT, don’t tell us…
Jokes aside, considering phones nowadays are glass sandwiches with a battery filling, you would forgive us for jumping to conclusions.
Our phones today do so much for us that it’s only when they have issues that we realise how much we rely on them. Below we have outlined some of the most common faults and some tips and tricks that might help but whatever the issue, reach out and we will sort it out.
💥 I cracked my screen!
🪫 My battery doesn’t last
🤷 When I plug it in, nothing happens
I cracked my screen!
Whether it’s the dreaded faceplant to the pavement or the phantom fracture that just turns up one day out of the blue, cracked screens are a pain (sometimes literally - ouchy).
While hindsight is 20/20 and accidents happen (it’s not like you meant to drop your phone mid hot person walk down the highstreet 💅), some top tips to help avoid a cracked or scratched screen are to:
- have a designated pocket for your phone where nothing else will get pressed into it (and it won’t get sat on)
- try not to place it face down on hard surfaces
- put it in (and use it through) a sandwich bag at the beach to protect it from the sand (we’re assuming your on holiday for this one, not in Eastbourne 🏝️)
- avoid rapid temperature changes 🥶🔁🥵
- if little people will be using it, it’s probably worth
slappingputting a case on thatbad-boyphone - screen protectors can also be helpful as another line of defence but they aren’t magic (or potentially worth the stress of applying them perfectly straight and with no bubbles 😤)
Some people rock their cracked screens like a badge of honour and, well, more power to them, but if you’ve got a crack, chip or a scratch getting you down then we are only a hop, skip and an email from a brand new screen.
My battery doesn’t last
Batteries are one of the only consumable components in your phone. They make use of some very clever chemistry to quickly collect and then slowly release a lot of energy to keep your phone going in your pocket all day long. This process is not completely reversible however and so every time you charge your battery, it is losing a little bit of this capacity and generating waste products instead - not enough to be noticeable on a day-to-day basis but over years or hundreds of charge-discharge cycles.
💡 Generally 20% to 80% charge is the happy place for most batteries, so letting them chill there most of the time will minimise the stress on them 🧘 but don’t let that stress you out instead, you bought your phone to use after all, so use it!
You really shouldn’t worry too much about ‘hurting’ your battery by using it (that’s what they’re for!) but some ways to extend the lifetime of your battery are:
- don’t regularly let it run completely flat
- now and then is okay (and can even serve to recalibrate battery levels)
- and really really don’t leave it dead for extended periods of time1
- don’t let it get too hot or too cold while in use
- this isn’t a major concern because generally you’ll be uncomfortable long before your phone is 😅
- don’t always use a fast charger
- phones won’t charge faster (with more power) than they are designed for, but fast charging generates more heat than regular ‘slow’ charging
We can help source and replace new (and safely dispose of old) batteries for most phones. Get in touch to find out more.
When I plug it in, nothing happens
Phones spend a lot of time in pockets. Something else that spends a lot of time in pockets is lint. Lint and dust get everywhere and overtime can accumulate in your phone’s charging port. If your charging port is filled with lint it necessarily can’t be filled with charging cable and this leads to charging issues.
We’ve seen phones with so much detritus in their charging ports that we looked up the word ‘detritus’ just to describe it couldn’t even plug the cord in, but it doesn’t have to be that bad for it to effect the connection between charger and phone.
💡 If you think a gunked up charging port might be the cause of your charging woes, try cleaning gently, now the port out with something narrow like a toothpick - we find those fancy plastic ones work best as they are flexible and won’t break off.⚠️ Don’t use anything metallic as it conducts electricity and could cause a short. Also watch out for tiny bits of the end of toothpick breaking off as these are insulating and will have the opposite-but-equally-unhelpful effect!
If you can’t see any obvious blockage in the port and have tested another cable and another charger to rule them out too, or if you simply want to leave the detective work to the experts, get in touch and we'll set things straight.
Didn’t see your issue mentioned? 😓
We are experts and we can fix most faults that a phone might have, so even if you didn’t see your issue listed on this page, reach out via the button below as we can almost certainly help turn that frown upside down!
Batteries discharge naturally over time, even when not in use, so it’s best practice to store an unused device with around half a charge, if it’s not going to be used for weeks or months, so that it’s good to go when you do come back to charge it up and use it. ↩︎
The information on this page is provided for reference only.