Privacy Policy

Your privacy is important to us…

Not just because that is what you should say on a Privacy Policy page but because as a business we want to do what is right: both by you, our customers and by the law.

USEBREAKLOVEFIX will respect and protect any and all personal information we are supplied with in accordance with the law, whether it be transmitted here on https://www.usebreaklovefix.com or through any other means by which we communicate and operate.

So no offence, but we want to know as little about you as possible beyond what we need to help you fix your stuff!

This policy is subject to change in line with current business processes and legal requirements. Any changes will be reflected here (on this page) and, where required, users will be informed ahead of time and provided with the option to opt-in or -out of how their personal information is used.

This policy is limited and applies only to the services provided directly by USEBREAKLOVEFIX and not to those of any third-party.

If you have any queries or concerns regarding this policy and your privacy, contact us via email at 1b6b69726d7a78625b6e687e79697e7a7077746d7e7d726335787476

This policy was last updated on 29^th November 2023.

The Type of Personal Information We Collect

Currently we may collect and process the following personal information, once you have contacted us, in order to provide our services to you:

• Name
• Email address
• Mailing address

How We Obtain Personal Information and Why We Have It

Most of the personal information we process is provided to us directly by you (as above) for one of the following reasons:

• To identify and refer to you as our customer
• To communicate with you for the express purpose of providing you our services
• To send and receive goods as part of this provision of service

We may also receive personal information indirectly from the following sources in the following scenarios:

• Unique device identifiers transmitted when visiting our website or communicating with us via email

We use the information you supply us in order to provide you with the services that we offer:

1. Having your name allows us to communicate with you in a friendly and humane way (rather than referring to you as a number!)
2. Email is our preferred means of communication as it is the most information-dense, allowing us to capture as much detail about your issue and therefore help you as effectively as possible
3. Most of the work we carry out in providing our services will require physical access to your device and this means we will need to know where devices are coming from in order to return them

We will not share your personal information with anyone external to the aforementioned uses.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases that we rely on for processing this information are:

• Your consent. You are able to remove your consent at any time. You can do this by contacting 1b6b69726d7a78625b6e687e79697e7a7077746d7e7d726335787476
• We have a legitimate interest .

How We Store Your Personal Information

Your information is stored securely.

We will take all reasonable, commercially viable steps to protect personal information from loss or theft and any unauthorised access, copying, disclosure, use or modification. We will also only retain personal information for the duration that is required to complete the provision of our services (this may extend beyond the ‘active’ provision of service to allow us to carry out any warranty services within the coverage period), whereafter it will be permanently deleted.

Prior to deletion of customer data, we may retain technical information related to the services provided. This is done for the purpose of generating analytics used to improve our products, services and processes. All data used for this purpose will be anonymised to remove all personally identifying information.

Please be advised that while we will take all appropriate measures in good faith, no method of electronic data storage or transmission is totally secure and therefore absolute data security cannot be guaranteed. Customers are responsible for acting to ensure personal information is protected in using our services including but not limited to by ensuring any passwords are strong and unique, and not knowingly or unknowingly transmitting any personal information that is not required for the provision of our services.

Your Data Protection Rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information.
• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at 1b6b69726d7a78625b6e687e79697e7a7077746d7e7d726335787476 if you wish to make a request.

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Some cookies are essential, while others help us to improve your experience by providing insights into how our website is being used.

Essential cookies

Essential cookies keep your information secure while you use this service. We do not need to ask permission to to use them.

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The cookies we use

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